Leena Rinne

Leena is an experienced and accomplished people-first leader with a record of success in transforming teams and processes to ensure organizations and customers achieve success. She has over fifteen years of experience in building team capability and creating a high-trust culture. She oversees a $30 million services channel and leads a team of nearly a hundred world-class consultants. Combining her passion for the customer experience with her continual desire to improve processes, Leena focuses on delivering outcomes through strategic planning, focused execution, and metric-driven progress tracking. Within FranklinCovey, Leena works cross-functionally to ensure smooth operational processes and implementation of consulting and coaching services to thousands of organizations around the world. As the Chair of FranklinCovey’s DEI council, Leena works with the council to develop, implement, and improve on annual initiatives that build a more diverse, equitable, and inclusive culture for nearly a thousand associates around the world. An experienced consultant and facilitator, Leena has worked with senior executives from Fortune 500 to local small businesses to improve their customer experience, culture, and leadership capability to drive business outcomes. Leena’s role as a bestselling author and keynote speaker has led her to speak to executives and leaders around the globe on the topic of building customer loyalty and personal productivity.